There was a time when I maintained my own lawn, as in overseeding, fertilizing, weed and insect control. As it got harder for me to lug heavy bags, and my DIY efforts often resulted in mixed results, I started looking into “out-sourcing” this activity. It was overwhelming sorting between the multitude of potential providers’ offerings coming in the mail. From my experience, I found three key factors to be good predictors of success: confidence from word-of-mouth recommendations, professional and stable staff, and responsive customer service when you need it.